What to Do If You Encounter Flight Cancellations or Delays

While our hope is that you arrive at your study away destination without any challenges, we know at times these can occur for a variety of reasons.  Please note that NYU is unable to act as an intermediary between the traveler and airline, but it may be helpful to keep in mind the below tips should you encounter any flight cancellations or delays:

Contact Your Airline First

Number one tip: Whether it’s an airport delay or flight cancellation, contact your airline – immediately.  It is most beneficial to act quickly so that you are able to grab a seat on the next available flight if necessary.  Many passengers will be trying to rebook and options may become more limited the longer you wait.

If Your Flight is Canceled:

  • Multi-task communications: If your flight is canceled or delayed, immediately get in line for a gate agent; at the same time, call the airline (it may be quicker).
  • If you have a frequent flyer status with the airline that gives you access to a priority phone number, using this may expedite the service you receive.

Note: There are no federal requirements that require airlines to provide you with any hotel or meal vouchers due to events outside their control such as weather, but airline policies on this vary. When in doubt, ask. Some will provide you with certain amenities.

If Your Flight is Delayed:

  • Stay in touch with the airline: Follow the tips above; stay connected to your carrier
  • Don’t be late to the gate: Even if you’ve been told your flight is delayed, stay in the gate area. Delays can evaporate and windows of opportunity for take-off can be short; if you’re not present for boarding, you may be out of luck

Note: Always be at the gate at least 20 minutes before departure, minimum.

Ultimately, if you are in an area where you still have access to email or phone service, please contact the appropriate staff member(s) at NYU Berlin listed on your arrival cheat sheet  to forward your updated itinerary.  This is another reason why it is important to have a copy in your carry on.  

Should your updated itinerary arrive outside of the provided transportation window, you will be responsible for getting to housing (but don’t worry – the arrival cheat sheet will have all the relevant details necessary to do so!).  

The staff recognize these occurrences are beyond your control so will work with you to catch up if any material is missed.  On behalf of the entire NYU Global Programs team, we wish you safe travels!

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Important Travel Reminders

The time is almost here to leave for Germany, but before you depart for the airport make sure you have all of your immigration needs taken care of! It is important to keep any immigration related paperwork on your person/in your carry-on luggage and ready for your arrival in Germany.

Two important reminders for best practices when traveling abroad:

1.     In order to board your international flight you will need your passport.  You should have copies of your passport elsewhere.  OGS recommends keeping a color copy of your passport and visa separately in your carry-on luggage.  You should also have access to a digital encrypted copy of your passport and visa online that can be obtained from any computer.  Additionally, you may want to leave a copy of your passport and visa with a parent or guardian, or whomever you trust and would call in an emergency. If your passport/visa is lost or stolen having a copy of such may help expedite getting a replacement.

2.    After you arrive at your study away site, you should register with your local Embassy or Consulate.  U.S. citizens can register with the U.S. Department of State’s Smart Traveler Enrollment Program     which will automatically alert the local U.S. Embassy or Consulate to your presence in country.  Non-U.S. citizens should register with the relevant home country Embassy or Consulate abroad

Information about Applying for your Residence Permit after Arrival

Those students who will be applying for their residence permit after arrival at the Foreigner’s Office in Berlin will receive information in the next few days about how best to prepare for this appointment. Please look out for an email from OGS. If you will be applying for a residence permit at the Foreigner’s Office and have not sent a copy of your appointment confirmation, please send that immediately to Rebecca.Lukowski@nyu.edu.

Arrival Cheat Sheet

Don’t leave for Berlin without your Berlin  Arrival Cheat Sheet! It contains helpful information about navigating the airport, getting to your housing assignment, and NYU Berlin contact information. Please provide a copy of this document to your family.

Here are some other things to keep in mind:  

  • Know the time difference between your hometown and Berlin, and discuss a communication plan with your friends and family
  • Know what to expect for meal costs in your host location 
  • Check the exchange rate for dollars to euros regularly 
  • Purchase any necessary voltage convertors and/or adaptors.

And remember these tips from our First Time Traveler post. (They’re actually quite good for everyone!)

NYU Berlin Online Global Health & Wellness Orientation

In the coming days, you will receive an email from site staff at NYU Berlin with instructions to complete an Online Global Health & Wellness Orientation.

This mandatory online exercise provides useful information about health and safety resources in Berlin.  It encourages you to practice self-care, to support your fellow students and the NYU Berlin community, and to remain curious about all the things that are different and exciting in Germany.

It should take you about 45-60 minutes and must be completed by January 29. Please access the orientation by clicking the link in the email you received.

If you have questions about the content please email linn.friedrichs@nyu.edu.

 

Global Safety Tips

Keeping you safe — and ensuring your ability to make academic progress — are top priorities for NYU. As you prepare to spend the semester away from your home campus, we wanted to share with you some tips and best practices that will help to do so.

The University continuously monitors events in cities and countries around the globe, and adjusts security precautions, as necessary, based on the local environment. Should an urgent situation arise, the University maintains an emergency notification system, which delivers alerts via text message and email.

  • Register your travel with your respective embassy or consulate – both while you are at your study away location, and anywhere else your travel plans may take you.
  • Make sure to have a mobile phone with you whenever you’re away from the site – and be sure to keep it charged!
  • If you are planning on traveling away from your site – even if only for a night — please be sure to register your trip in NYU Traveler, and let a member of your local site staff know.
  • Please be sure that your site staff has a local contact phone number for you.
  • Do your homework before you travel away from your site. Check for potential travel warnings for cities and countries to which you are thinking about traveling (the US State Department website is a good place to start.
  • Always be fully aware of your surroundings. Avoid at-risk areas (in many cities, this could include locations that are very popular with tourists). And if during your travels you ever find yourself in a situation in which you feel uncomfortable, trust your instincts and leave.
  • Whenever possible, travel in groups. Whether you’re going out for an evening, or are planning to explore the region (or beyond), go with friends!
  • If you don’t know the person entering a building right after you, make sure they have their own ID — don’t allow “piggy-backing” at entrances to NYU academic centers and residence halls.
  • If you ever have a question or concern about your safety – either at your site, or while you are traveling – either check with your local site staff, or call the NYU Public Safety Command Center (open 24/7) at +1.212.998.2222.
  • Should you ever feel anxious or upset during your time away, or you simply want to have someone to speak to, please call the Wellness Exchange (24/7). You can always reach them at +1.212.443.9999, but many sites also have local numbers, which can be found here.

For more safety tips, visit: http://www.nyu.edu/berlin/student-life/safety.html

Sign Up to Visit the Reichstag Building During Orientation Week!

Visit the Reichstag Building, the seat of Germany’s parliament, during Orientation Week!

On Thursday and Saturday of orientation week we will offer a series of Berlin walks with your professors and other experts. While you sign up for most of these once you arrive in Berlin, for the visit of the Reichstag building on Thursday, January 26, we need to submit a guest list in advance. The tour will be led by NYU Berlin’s director and historian Gabriella Etmektsoglou and by architect and NYU Berlin lecturer Sigismund Sliwinski. Coffee and cake will be offered in the parliament’s roof-top cafe.  There are 16 spots available and will be granted on a first-come, first-served basis. If you are interested in attending this tour, please email Julia Rogers (julia.rogers@nyu.eduby January 10, 2017, and include your full name (as printed on your passport) and birth date.

Reminder: Visa Upload

If you have already received your visa, OGS requires that you upload a copy using the Visa Upload.

If you are eligible and will be applying for your residence permit after arrival in Berlin, then you must upload proof of your appointment at the Foreigner’s Office in Berlin using the same Visa Upload.

It is imperative that you let us know if you are struggling in any way with applying for your visa as soon as possible, so that we can do our best to assist you while there is still time. Please contact us at ogs.outbound@nyu.edu or 212-998-4242 if this is the case.